Last updated: August 2026

There’s A Song for That (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it, and your rights in relation to your personal information.

This policy applies to our website, order forms, communications, personalised song services, marketing activities and related services.

1. Who we are

There’s A Song for That is currently operated as a sole trader business.

If you have any questions about how we use your personal information, or wish to exercise any of your privacy rights, please contact us using the contact details provided on our website.

If the business changes to a limited company in the future, this Privacy Policy will be updated to reflect the new legal entity.

2. What personal information we collect

Depending on how you interact with us, we may collect some or all of the following:

Information you provide when ordering a song

Your name

Your email address

Your telephone number, where provided

Billing and order information

Information about the person or people the song is about

Names, relationships and other personal details included in your song brief

Important dates, memories, stories and other information you choose to provide

Details about the occasion for the song

Your preferred musical style or other creative preferences

Any other information you voluntarily provide to enable us to create your personalised song

Photos and other media

If you choose to purchase or request personalised cover art, you may provide photographs of yourself or other people.

You should only provide photographs or personal information relating to another person where you have permission or another lawful basis to do so.

Where photographs, videos or other media are provided for potential marketing purposes, we will only use them for marketing where you have provided the appropriate consent.

Marketing information

If you choose to join our email list, we may collect and use your name and email address to send you marketing communications, news, offers and information about There’s A Song for That.

Website and technical information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you use the website.

Some of this information may be collected through cookies or similar technologies.

3. How we use your information

We use personal information for the following purposes:

To provide your personalised song

We use the information you provide to understand your story, create your personalised lyrics and produce your song.

This may involve using third-party technology and service providers, including music-generation services.

To communicate with you

We may use your contact information to:

Confirm your order

Communicate with you about your song

Request information needed to complete your order

Send delivery information

Respond to enquiries

Deal with customer service issues

Handle refunds, complaints or other matters relating to your order

To process payments

Payments are processed through Stripe.

We do not normally receive or store your full payment card details ourselves. Payment information is processed by Stripe in accordance with its own privacy and security practices.

To manage our business

We may use information to:

Maintain business and financial records

Prevent fraud and misuse

Improve our services

Maintain website and system security

Comply with legal and regulatory obligations

Resolve disputes

Establish, exercise or defend legal claims

Marketing

Where you have provided appropriate consent, we may use photographs, videos, testimonials, extracts from songs, stories or other content you provide to promote There’s A Song for That.

Marketing use may include our website, social media, advertising, promotional materials and other marketing channels.

Marketing consent is optional and is not a condition of purchasing a personalised song.

4. Our lawful bases for processing your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

We may process your information where it is necessary to provide the personalised song or otherwise fulfil our agreement with you.

For example, we need your song brief and contact details to create and deliver your order.

Legal obligation

We may process and retain certain information where necessary to comply with our legal obligations, including accounting, tax and other regulatory requirements.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing our business, improving our services, maintaining security, preventing fraud and dealing with disputes.

Consent

Where consent is required, we will ask for it.

This may include certain marketing communications and the use of customer photographs, testimonials, videos, stories or song extracts for promotional purposes.

Where processing is based on consent, you can withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

5. Creating your personalised song using third-party services

To provide our personalised song service, we may use third-party technology and service providers.

This currently includes Suno, an AI-powered music creation service.

Information from your song brief may be submitted to the relevant service where necessary to create your personalised song.

This may include names, lyrics, creative instructions and other information contained within your brief.

If you provide photographs, audio recordings or other material for use in creating your song or associated artwork, these may also be processed by relevant third-party services where necessary to provide the service.

You should therefore only provide information that you are comfortable having processed for the purpose of creating your personalised song.

Suno has its own terms and privacy notice, and its processing of information is governed by those terms and policies. Suno's current terms also explain that content submitted to its service may be processed and stored as part of providing and improving its services.

Where we use third-party services, we take reasonable steps to use reputable providers and to ensure that appropriate data protection arrangements are in place where required.

6. Customer photographs and marketing content

You may choose to provide photographs for personalised cover art.

If you give us permission to use your photographs, testimonials, videos, song extracts or other content for marketing purposes, we may use that content on channels such as:

Our website

Social media

Online advertising

Promotional materials

Email marketing

Other marketing channels operated by There’s A Song for That

Marketing consent is optional.

We will not require you to agree to marketing use of your personal information as a condition of purchasing a song.

Where you have provided consent for marketing use, you can withdraw that consent by contacting us.

Retention of marketing materials

Unless you have given us consent for continued marketing use, photographs and other customer-provided marketing materials will generally be retained for no longer than three months after completion of the relevant order, after which they will be deleted or securely disposed of where reasonably practicable.

Where you have specifically consented to ongoing marketing use, we may retain the relevant material for as long as reasonably necessary for the purposes for which you consented, subject to your right to withdraw consent.

7. Testimonials

If you provide a testimonial or review, we may ask for permission to use it for marketing purposes.

We may publish your first name, initials, general description of your relationship to the recipient, testimonial and/or other information you have agreed we may use.

We will not use a testimonial for marketing purposes where you have not provided the necessary permission.

8. Email marketing

If you choose to join our mailing list, we may send you emails about:

New products and services

Offers and promotions

New personalised song options

Business updates

Relevant news and content from There’s A Song for That

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to an order you have placed.

9. GoHighLevel

We use GoHighLevel to help us manage aspects of our customer relationships, communications, forms, marketing and business operations.

Information you submit through our website or forms may therefore be stored and processed through GoHighLevel.

GoHighLevel states that its platform can be used by businesses to store and process their customers' personal information and that the business using the platform remains responsible for complying with applicable privacy laws when collecting and managing customer information.

10. Stripe

We use Stripe to process payments.

When you make a payment, your payment information is processed by Stripe. We may receive information such as confirmation of payment, transaction information and limited payment-related details necessary to manage your order.

We do not intentionally store your complete payment card number or security code.

Stripe processes personal information in accordance with its own privacy and security policies.

11. Who we may share information with

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

GoHighLevel

Stripe

Suno and relevant music-generation technology

Website hosting and technology providers

Email and communication providers

Cloud storage providers

Professional advisers such as accountants or legal advisers

Government, regulatory or law-enforcement bodies where legally required

We do not sell your personal information.

We only share information where there is a legitimate reason to do so, such as providing our service, operating our business, complying with the law or where you have given appropriate consent.

12. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

13. How long we keep your information

We do not keep personal information indefinitely.

The length of time we retain information depends on what it is and why we need it.

Generally:

Order information is retained for as long as necessary to manage your order and any related customer service, legal or financial obligations.

Financial and accounting information will be retained for the period required by applicable law.

Customer communications may be retained for as long as reasonably necessary to deal with enquiries, orders, disputes or legal obligations.

Marketing photographs and related materials will generally be deleted after three months unless you have provided consent for ongoing marketing use.

Marketing email information will be retained until you unsubscribe or it is otherwise no longer necessary.

Other personal information will be deleted or anonymised when it is no longer reasonably required for the purpose for which it was collected.

14. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive or highly confidential information through our forms or communications.

15. Your data protection rights

Under applicable UK data protection law, you may have rights including:

The right to be informed about how your information is used

The right to access the personal information we hold about you

The right to request correction of inaccurate or incomplete information

The right to request deletion of your information in certain circumstances

The right to request restriction of processing in certain circumstances

The right to object to certain processing

The right to withdraw consent where processing is based on consent

The right to data portability in certain circumstances

Rights relating to certain automated decision-making and profiling

These rights are subject to certain exceptions and limitations under data protection law.

If you wish to exercise one of these rights, please contact us.

16. Children's information

Our services are intended for adults.

If you provide information about a child as part of a personalised song, you should ensure that you have the appropriate authority or permission to provide that information.

We do not knowingly collect children's personal information for marketing purposes without appropriate consent.

17. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, advertising or other purposes.

Where consent is required for non-essential cookies, we will provide an appropriate mechanism for you to manage your preferences.

You can also manage cookies through your browser settings.

18. Links to other websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

If we introduce a new use of personal information that materially affects your privacy rights, we will provide appropriate information before starting that processing where required by law.

20. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about making a complaint is available from the ICO's website.

21. Contact us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please contact:

There’s A Song for That, by using the Contact Us form on our website, or emailing [email protected]

Julians Reen Close, Newport NP19 4UG

This Privacy Policy should be read alongside our Terms & Conditions.